Guests consistently praised your wine selection (mentioned 9 times) and pappardelle ragu. Your average rating climbed from 4.4 to 4.6 stars, with five-star reviews up from 7 to 10. The main concern was weekend wait times — 3 guests mentioned 15+ minute waits past their reservation on Friday and Saturday evenings. One review was flagged for a food safety mention and escalated to you directly.
1 Flagged Review
A 1-star review on March 14 mentioned feeling unwell after eating the mussels. We flagged this immediately and did not auto-respond — reviews like this need your personal attention.
Star Breakdown
78% of reviews were 4 or 5 stars — up 6% from February.
What Customers Are Saying
What they loved
Wine selection
Cozy atmosphere
Friendly staff
Pappardelle ragu
Weekend brunch
Outdoor patio
"The wine list is incredible — our server recommended a perfect Barolo to go with the pappardelle." — 5★ Google
What to watch
Wait times on weekends
Noise level near bar
"We had an 8pm reservation and waited about 20 minutes. Food was great once we sat down." — 3★ Google
What We Promoted in Responses
7×
Pappardelle ragu — worked into food-related replies as a guest favorite
5×
Wednesday wine flights — positioned as a reason to visit mid-week
4×
Saturday jazz brunch — recommended to weekend visitors
3×
Spring patio opening — teased in late-March responses
Suggestions for April
1
Look at weekend reservation pacing. Three guests flagged wait times on Friday/Saturday — worth checking before it becomes a pattern.
2
Send us your spring menu items. We'll start weaving them into responses right away — every mention helps your SEO.
3
Promote the patio hard. Spring in Manchester is a draw. If you have an opening event, let us know.
Got updates for next month?
New menu items, events, or hours — send them over so your responses stay fresh.
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