Features | ReplyTrust

Voice Matching

Your voice. Every response.

During onboarding, you tell us how you sound. Pick your tone — friendly, professional, direct, or warm — choose how long you like your responses to run, and share up to six replies you’ve written yourself.

Our team uses those samples to match your voice, so every response reads the way you would have written it on a good day. This isn’t a template. It’s a person writing in your style, for your business. Most clients tell us their regulars haven’t noticed the difference.

Four tones: friendly, professional, direct, warm
Choose the response length that fits your brand
Up to 6 of your own replies as writing samples

Most owners say their regulars haven’t noticed the switch

Voice Profile

Active

Tone

Warm & Friendly

Response length

Conversational

Sample responses2 of 6

★★★★★Reply to a Google review

Maria, you just made our whole week! So glad the brunch crew took good care of you. Our patio is calling your name, so come see us again soon and bring the whole group with you.

★★★★★Reply to a Yelp review

Thanks for being straight with us, Tom. A 40-minute wait is not how we want anyone to start their evening, and I’m sorry we missed the mark. Stop by again and let me make it right.

+ Add another sample · 4 remaining

Built-In SEO & Marketing

Turn every reply into a revenue opportunity

Tell us your signature items — a brunch special, a seasonal cocktail, a new service, an upcoming event. We weave them naturally into positive review responses. Not as ads, but as genuine recommendations from you.

Every response is also written with SEO in mind, using relevant keywords that help your business rank higher in local search. And because each reply lives on Google, Yelp, DoorDash, and every platform we post to, it’s free marketing that stays up forever.

70% of consumers read review responses before visiting

Review responses are indexed by search engines

Same review, two responses

SM

Sarah M. Google

★★★★★

“Absolutely loved the brunch here! The avocado toast was perfectly seasoned and the staff was incredibly friendly. We’ll definitely be back for the patio this summer.”

Without upsell

Thank you for your review! We appreciate your feedback and look forward to seeing you again soon.

No keywords. No reason to come back.

With ReplyTrust

Thank you so much, Sarah! We’re thrilled the avocado toast hit the spot. Next time you’re in, ask about our bottomless mimosa brunch on weekends — it pairs perfectly with the patio. We’d love to welcome you back!

Search keywords brunchavocado toastpatiomimosa brunch

Sensitive Review Protection

One wrong response can cost you everything

Some reviews can’t be answered like the rest, and a careless reply can turn a bad day into a lawsuit or a headline.

Legal threats Health code complaints Discrimination claims Media mentions

Our system automatically detects sensitive language and flags the review before anything is posted. You get an immediate alert with the full review text and a professional draft response. Nothing goes live until you approve it, which protects your business from legal liability and PR disasters.

Zero sensitive reviews posted without owner approval

RT

ReplyTrust Alertsto you

2:14 PM

Action needed: sensitive review flagged at Kush Hospitality

Daniel R. ★★★★★

Yelp

“Got sick for two days after dinner here. I’m pretty sure it was food poisoning and I’m reporting this to the health department. My attorney will be in touch if this isn’t addressed.”

FLAGGED — Awaiting your approval

Suggested response (draft)

Daniel, we’re sorry to hear you were unwell. We take any report like this seriously and would like to understand what happened. Please contact our manager directly so we can look into it.

Approve Response Write Your Own

Nothing is posted until you decide.

Owner DashboardAll plans

Full visibility. Total control.

Every plan includes a real-time dashboard that shows exactly what’s happening with your reputation. On the Approved and Complete plans, critical reviews land here for your approval before they go live.

Pending reviews that need your approval
Review history across all platforms
Monthly reputation trends
Team activity

It works on any device, so you can review and approve from your phone between lunch rushes.

Approve responses from your phone in under 30 seconds

Dashboard Miami Beach

Pending 2 History Reports

JT

Jessica T.2 hours ago

Google

★★★★★

“Waited 40 minutes for a table even with a reservation. Food was good but the host seemed overwhelmed.”

Draft response

Jessica, thank you for telling us. A 40-minute wait with a reservation isn’t the welcome we want to give anyone. I’ve shared your feedback with our host team, and we’d love the chance to do better next time.

Approve Edit

MD

Marcus D. · Yelp · ★★★“Decent food, slow service on a busy Saturday.”

Review →

Monthly Reports

Know exactly where you stand

Every month, you receive a detailed report on your reputation. See trends over time, know what’s working, and spot what needs attention before it becomes a problem.

Total reviews received and average star rating
Platform-by-platform breakdown
What customers mention most: food, service, ambiance, and more
Flagged review summary and response rate

Complete plan reports also include Google Business post performance.

Delivered on the 1st of every month

Monthly Report — September 2026

Kush Hospitality · Miami Beach

Delivered Oct 1

Reviews

47

+9 vs Aug

Avg rating

4.6★

+0.2 vs Aug

Response rate

100%

47 of 47

Reviews by platform

Google

28

Yelp

12

DoorDash

7

Top mentions

avocado toastpatiofriendly staff

1 review flagged and resolved. Nothing posted without approval.

Google Business PostsComplete plan

Keep your Google profile active and ranking

On the Complete plan, we create and publish a Google Business post every week for each location. We source a photo, write copy that matches your voice and highlights seasonal items or events, and publish it for you.

Active Google Business profiles rank higher in local search and on Maps. Most businesses never post, which makes consistency a real competitive edge. You can see your full post history on your dashboard.

Active Google profiles consistently outrank inactive competitors in local search

KH

Kush Hospitality Google Business Profile · Update

Posted

Weekend special! Our bottomless mimosa brunch is back on the patio. Perfect weather, perfect company. Reserve your table today.

Learn More

Posted: Sept 28, 2026 Week 40

Holiday HoursComplete plan

Wrong hours = bad reviews. We fix that.

Before every major holiday, we send you a reminder to update your hours. Closing early on Thanksgiving? Special hours on Christmas Eve? New Year’s Day brunch? Update it in your dashboard and we make sure Google and your other platforms show the right hours.

No more “I drove 30 minutes and they were closed” one-star reviews.

Automated reminders 2 weeks and 1 week before every major holiday

Reminder sent Nov 12 · 2 weeks before the holiday

Thanksgiving 2026

Holiday hours · Miami Beach

Complete

ThuNov 26Closed

FriNov 2711am – 9pm

SatNov 2811am – 10pm

Hours synced

GoogleYelpDoorDash

Multi-Location

One account. Every location.

Multiple restaurants, salons, clinics, or stores? Manage them all from one dashboard. Each location gets its own voice profile, its own team, and its own reports.

Assign managers to specific locations with their own logins, and switch between locations instantly. Scale without complexity. Running 10 or more locations? Contact us for volume pricing.

20% off each additional location

Location

Kush Hospitality — Miami BeachViewing this location

Everything you need to protect and grow your reputation